1. Why would I use a ShuttleLink to get to or from the Airport?

Local Link Shuttles is the easiest and most cost effective airport transfer option. Our service takes all the hassle out of getting to the airport. ShuttleLink will take you door-to-door, You can also book online.

2. Does ShuttleLink go door-to-door?

Yes, we pick you up from or deliver you to your doorstep from home, hotel, hostel, office or anywhere.

3. Is ShuttleLink a scheduled service?

No, as long as you make your booking in advance, we provide an on demand service. We calculate your pickup time based on your flight departure time.

4. Can ShuttleLink take me to the airport at any time of the day?

Yes, we operate 24/7, door-to-door.

5. What does “shared ride” mean?

Because all our passengers are travelling to or from the airport they can share the same vehicle. We allow a little more travel time to the airport for this shared ride service so that our customers benefit from sharing the cost of the ShuttleLink. This is why our prices are economical.
But you can also order a Exclusive ride and not share your shuttle with anyone else for privacy.

6. How much does ShuttleLink cost?

Because a number of passengers going to the airport are sharing the cost of the ShuttleLink, our prices are a fraction the price of a taxi. Depending on your group size and pickup location, our prices can be less than half the price of a taxi. Get a email quote right now!

7. Where can I catch a ShuttleLink?

ShuttleLink provides door-to-door airport transfers to or from anywhere in the city and all suburbs in Auckland.

8. Where will I find ShuttleLink at the airport?

Your ShuttleLink will be waiting for you at the airport in the terminal you are arriving into, normally beside the baggage carousel in domestic or at the pre-arranged transport desk at international terminal.

9. Do I have to book my ShuttleLink transfer?

Yes. To avoid disappointment we strongly recommend you book your ShuttleLink transfer at least 12 hours in advance. We can accept bookings up to 2 hours prior to the pick up time however we require a phone booking to be able to confirm and coordinate this service.

10. Do I have to pay for my luggage items?

The shared ride price includes up to 2 pieces of standard luggage per person.

11. Can I hire the ShuttleLink just for me and my family / friends / staff / work colleagues?

Yes you can. Just request our Exclusive service when you make your booking. This service means you can get up to 11 passengers (3 taxis worth!) for about 25% more than a single taxi fare. Get a email quote right now!

12. How many people can a ShuttleLink carry?

Up to 11 passengers per vehicle and their luggage.

13. Can ShuttleLink carry my Windsurfing Board?

Yes. Our luggage trailer will take outsized items. Just let us know when you make your booking. There is a small charge of $10.00 each for these items.

14. Why do ShuttleLink tow a trailer?

This allows us to cater for all the luggage needs of our passengers. The trailers are specially designed to carry bikes, bags, surfboards, skis, snowboards, large boxes… we carry them all.

15. Why book ShuttleLink online?

Because it’s quick, easy and secure and we get all the relevant information for your shuttle journey.

16. How can I change a booking once I have a completed a booking online?

Your booking details can easily be amended by calling 027 69 22558

17. How can I cancel a reservation?

Simply dial 027 6922558

18. Why prepay online?

Most of our clients prefer to use credit cards when paying for travel services. Prepaying your booking ensures you enjoy the most convenient way to pay for your transfer - when you arrive at your destination you simply sign for the ride and proceed on your way without having to wait for our driver to process the transaction.
Of course, if you wish to pay cash you can do so by calling 027 6922558

19. How much time will I need to allow to travel to the airport.

When you book online our ShuttleLink, we can advise your pickup time around other pickups and your check in time.

You also get the added bonus of selecting an earlier pickup time if you wish to go out to the airport early to avoid the rush and do some shopping!

20. Is my information secure when I book online?

Absolutely. When you use your credit card to book or reserve services on this website a secure payment method and pathway is used. Please refer to our website usage policy for all information relating to site security and responsibilities.

21. Can I make a bookings online without registering?

Yes, simply select “book your shuttle here” and fill out the booking form, then press the submit button.

22. What about infants and car seats?

All ShuttleLink vehicles have seatbelts and we recommend that you bring your child’s car seat with you when you travel, ShuttleLink will store your car seat and position it in the ShuttleLink that provides your return journey.

23. Can I take my dog or cat on a ShuttleLink?

Yes. There are two options for you. If you wish to travel with your pet in the vehicle, you must pay for the exclusive use of the vehicle. Alternatively your pet can travel in its cage in luggage trailer for the shared ride price.